Refund policy
RETURN AND REFUND POLICY
We want you to be happy with your Hawaiian Honey Cones order. Because we offer food products, merchandise, and custom-printed products, return eligibility varies by product type.
SNACKS AND FOOD PRODUCTS
For food safety reasons, snacks and other food products are final sale and cannot be returned or exchanged.
If your order arrives damaged, incorrect, or with a product issue, please contact us within 7 days of delivery at info@hawaiianhoneycone.com. Please include your order number and photos of the product and packaging so we can review the issue.
CUSTOM APPAREL AND CUSTOM PRINTING
All personalized, custom apparel, and custom printing orders are final sale once production has begun.
Customers are responsible for reviewing and approving all artwork, spelling, sizing, colors, placement, and other customization details before production when approval is requested.
We are not responsible for errors contained in customer-submitted or customer-approved artwork.
If we made a production error or your order arrives defective or damaged, please contact us within 7 days of delivery with your order number and photos. We will review the issue and, when appropriate, provide a replacement or other resolution.
DTF TRANSFERS
DTF transfers are custom-made products and are final sale.
Hawaiian Honey Cones is not responsible for application errors, incorrect heat press settings, improper pressing, or damage occurring during customer application.
If your DTF transfer arrives damaged, defective, or incorrectly printed due to a production error, please contact us within 7 days of delivery.
MERCHANDISE
Unused and unworn Hawaiian Honey Cones merchandise may be eligible for return within 14 days of delivery.
Items must be unworn, unused, and in their original condition.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
CANCELLATIONS
Orders may be canceled before fulfillment or production begins.
Custom apparel, DTF transfers, and other personalized products cannot be canceled once production has started.
Because orders may enter production quickly, we cannot guarantee cancellation requests.
REFUNDS
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
CONTACT US
For return, refund, or order-related questions, please contact:
info@hawaiianhoneycone.com
Last updated: July 12, 2026